44+ Help Desk Assessment Questions Gif. Help desk personnel answer calls and emails relating to customer or client complaints. Help desk is no easy job.
In the spirit of being helpful, if a user requests an answer on their talk page, please answer on the help desk page first and then copy the answer to their talk page. This service desk/help desk assessment excel tool has 5 sections: We were all new at one time;
Help desk interview questions and answers (for assistant, technician, specialist).
Expect common customer service questions including. Phone and chat services will remain available during. Service desk/help desk best practices assessment questions. This 25 question assessment excel provides a simple and quick method for gauging the maturity level of your service desk/help desk.